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Refund

At Gulfflora, we want you to feel confident when sending gifts to your loved ones in the UAE. That's why we have a clear and fair refund policy.

Protecting Your Purchase

Once your gift is shipped, ownership and risk of loss transfer to you. We take pride in careful packaging and handling, but unforeseen circumstances can occur during delivery.

Protecting Your Purchase

  • Title and risk of loss for all products ordered by you transfer to you upon Gulfflora's shipment. Thereafter, Gulfflora will not be responsible for any loss or damage to the product unless it arrives damaged.

What to Do if Your Gift Arrives Damaged

  • Inspect Before Accepting: It's important for the recipient to check the condition of the gift (cakes, flowers, etc.) before signing for it.
  • Report Damage Immediately: If the gift is damaged upon arrival, the recipient should refuse it and contact our Customer Care team right away.
  • Time Limits for Claims: To ensure a swift resolution, please report any issues with the delivered product within 4 hours of receipt. Claims reported later will not be entertained.

Our Replacement Policy

In case of a severely damaged product, we'll provide a replacement free of charge. Please allow a minimum of 6 hours for the replacement to arrive.

Courier Delivery Complaints

Any concerns regarding courier-delivered products must be reported within 48 hours of delivery. Delays beyond 48 hours may void your claim.

What's Not Covered by Refunds/Replacements

  • We understand that sometimes minor imperfections might occur, such as a name misspelled on a cake or a missing message with flowers. For these minimal cosmetic issues, replacements or refunds will not be offered unless the damage is severe.
  • If a replacement is not offered for a minimally damaged product, a refund may be available at our discretion. Please note that processed refunds may take 7-15 business days to reflect in your account.

Gifts Marked "Keep as Surprise"

If you choose the "Keep as Surprise" option, we'll deliver the gift without revealing your identity to the recipient.

  • Order Acceptance: In the event the recipient refuses the surprise gift, we'll disclose your details for them to acknowledge and accept the order. If they still decline, the order will be returned to us, considered fulfilled on our end. Due to the perishable nature of many gifts, we'll strive to deliver within the chosen timeframe, but cannot guarantee it in case of a refused surprise order.

Contact Us

For any questions or concerns regarding our Refund Policy, please don't hesitate to contact our friendly Customer Care team at admin@gulfflora.ae.

Non-Delivery of Products

We'll make one attempt to deliver your order. For perishable items, a second attempt may be possible at our discretion, and additional delivery charges may apply.

Undelivered Orders

If the delivery cannot be completed after a single attempt due to reasons such as:

  • Incorrect shipping address provided
  • Locked premises at delivery location
  • Inaccurate contact information for the recipient
  • Recipient refusing the delivery
  • Delivered to a designated neighbor or building security as per recipient instructions
  • Recipient unavailable

The order will be considered fulfilled, and no refund or redelivery will be possible. We will charge you for the order even if it is not delivered.


We hope this comprehensive Refund Policy clarifies our process. If you have any further questions, please feel free to contact us. Happy gifting!